1. Live plants are non-refundable.

  2. For items with a labelled number, you will receive the exact plant shown in the picture and items that do not have a number labelled will be provided randomly.

  3. At the time of pick up, if there are significant signs of deterioration, we can offer store credit or refund. Once the plant is picked up, there will be no refund or exchange.

  4. Shipping is at buyer's risk, we are not responsible for damage caused by delay or mishandling. For shipped packages please video record the unboxing and send the video if there are signs of deterioration not caused by shipping delay.

  5. Shipping will be with FedEx every Monday or Tuesday. WE SHIP CANADA-WIDE 🇨🇦